Last Updated: April 30, 2026
These Terms of Service govern the use of the website, contact forms, social media pages, advertisements, WhatsApp communication channels, email, phone communication, and all other digital channels operated by Dr. Wonder Clinic.
By accessing our website, filling out a contact form, contacting us through WhatsApp, email, phone, social media, or using any of our services, you acknowledge that you have read, understood, and accepted these Terms of Service.
1. Parties
In these Terms of Service:
“Dr. Wonder Clinic” refers to [Company Legal Name], located at [Company Address], operating under [Tax Number / Registration Number].
“User,” “Patient Candidate,” or “Patient” refers to any person who visits the website, submits a form, requests information, receives a preliminary evaluation, books an appointment, or purchases services.
“Partner Healthcare Institution” refers to hospitals, clinics, dental centers, or healthcare facilities authorized to provide medical and dental services under applicable laws and regulations.
“Services” refers to information, preliminary consultation, appointment coordination, treatment planning support, translation support, transfer organization, accommodation coordination, and other health tourism-related support services.
2. Scope of Services
Dr. Wonder Clinic provides information, preliminary evaluation, and organizational support for patients seeking healthcare services abroad.
Based on the information, photographs, X-rays, panoramic images, tomography scans, medical history, or other documents provided by the patient candidate, a preliminary treatment assessment may be prepared.
Any preliminary evaluation, treatment plan, or price quotation provided before a physical examination is for informational and planning purposes only. The final diagnosis, treatment plan, treatment duration, and pricing may only be confirmed after a physical examination, necessary medical tests, radiological imaging, and the clinical assessment of the authorized healthcare professional.
Dr. Wonder Clinic does not directly provide medical diagnosis, medical treatment, dental treatment, or surgical procedures. All medical and dental procedures are performed by authorized healthcare professionals and licensed healthcare institutions.
3. Medical Information and No Guarantee of Results
All information provided on the website, advertisements, social media content, patient testimonials, images, videos, treatment explanations, and price examples is for general informational purposes only.
Such content does not constitute personal medical advice, diagnosis, treatment recommendation, or a guarantee of medical, dental, or aesthetic results.
Each patient’s medical condition, oral structure, bone condition, general health status, healing process, and response to treatment may vary. Therefore, Dr. Wonder Clinic does not guarantee any specific treatment outcome, aesthetic result, healing period, implant success, procedure duration, or patient satisfaction.
Before-and-after images, testimonials, and patient experiences reflect individual cases only. Similar results cannot be guaranteed for every patient.
4. Preliminary Evaluation and Treatment Plan
Treatment plans, package offers, and price quotations prepared based on information shared by the patient are preliminary in nature.
The final treatment plan may change after physical examination, radiological imaging, tomography, laboratory assessments, and the clinical decision of the treating healthcare professional.
Such changes may affect the scope of treatment, number of procedures, treatment duration, materials used, and total treatment cost.
The patient acknowledges that if incomplete, inaccurate, or misleading information is provided during the preliminary evaluation stage, Dr. Wonder Clinic shall not be held responsible for any changes in the treatment plan, pricing, or schedule.
5. Pricing, Packages, and Payments
Prices displayed on the website, in advertisements, or shared through communication channels are preliminary prices, starting prices, example package prices, or estimated quotations unless explicitly stated otherwise.
Package contents may vary depending on the treatment procedures, materials used, accommodation, transfer, translation support, and additional services included.
The exact package content shall be communicated to the patient separately in writing.
Payments shall be made according to the payment method, currency, and payment schedule agreed between the patient and Dr. Wonder Clinic or the relevant service provider.
Bank charges, currency exchange differences, international transfer fees, or third-party payment service fees may be the responsibility of the patient.
6. Deposit, Reservation, Cancellation, and Refund Policy
A deposit or advance payment may be required to confirm appointments, accommodation, transfer arrangements, or treatment planning.
Deposit and refund conditions shall be communicated to the patient before payment. The patient is responsible for reviewing and approving these conditions before making any payment.
In cases of cancellation, date change, or failure to attend the scheduled appointment by the patient, deductions may apply due to hotel reservations, transfer services, clinic bookings, laboratory work, material preparation, or other third-party service costs.
In cases of force majeure, medical unsuitability for treatment, or if the healthcare professional decides that the planned treatment is not appropriate, refund conditions shall be evaluated according to the specific circumstances and costs already incurred.
7. Travel, Accommodation, and Transfer Services
Upon request, Dr. Wonder Clinic may assist the patient with travel planning, hotel reservations, airport transfers, clinic transportation, and translation support.
Flight tickets, visa procedures, passport validity, travel insurance, country entry requirements, baggage issues, flight changes, and border control procedures are the responsibility of the patient.
Dr. Wonder Clinic shall only be responsible for delays, cancellations, capacity issues, service changes, or third-party service failures to the extent that such issues are directly caused by its own fault.
8. Patient Responsibilities
The patient is responsible for sharing accurate and complete information regarding medical history, regularly used medications, allergies, chronic diseases, previous surgeries, pregnancy status, infectious diseases, and any other health condition that may affect the treatment process.
The patient is responsible for following all pre-treatment and post-treatment instructions provided by the healthcare professional.
Dr. Wonder Clinic shall not be held responsible for complications or negative outcomes resulting from the patient’s failure to follow instructions regarding medication use, oral hygiene, nutrition, follow-up appointments, smoking, alcohol use, or healing process requirements.
The patient is also responsible for attending appointments on time, bringing required documents, and cooperating with the healthcare team throughout the treatment process.
9. Medical Risks and Informed Consent
Every medical and dental procedure may involve certain risks.
Dental implants, crowns, surgical procedures, anesthesia, tooth extraction, bone grafting, root canal treatment, and other dental procedures may involve risks such as pain, swelling, infection, bleeding, delayed healing, implant failure, temporary or permanent sensitivity, or other complications.
Before treatment, the patient shall be informed by the relevant healthcare institution and healthcare professional. Where necessary, informed consent forms shall be signed by the patient.
The final decision regarding whether a treatment can be performed, as well as its scope and method, belongs to the authorized healthcare professional.
10. Appointment and Treatment Schedule Changes
The treatment schedule may change due to clinical assessment, the patient’s health condition, laboratory processes, fitting/prova stages, clinic availability, technical requirements, or force majeure events.
Dr. Wonder Clinic shall make reasonable efforts to inform the patient as soon as possible and offer alternative planning where possible.
However, Dr. Wonder Clinic shall not be held responsible for indirect losses arising from medical necessities, third-party service delays, or schedule changes beyond its control.
11. Website Use
The user agrees to use the website lawfully and responsibly.
Copying, reproducing, modifying, distributing, commercially using, or misleadingly sharing any content on the website without written permission is prohibited.
The user shall not perform any action that may threaten the security, functionality, or availability of the website.
Dr. Wonder Clinic does not guarantee that the website will always be uninterrupted, error-free, secure, or accessible. Access may be temporarily interrupted due to maintenance, updates, server issues, technical problems, or third-party service provider failures.
12. Intellectual Property Rights
All trademarks, logos, texts, images, videos, designs, graphics, icons, treatment explanations, and other content available on the website belong to Dr. Wonder Clinic or the relevant rights holders.
Such content may not be copied, reproduced, published, modified, distributed, or used for commercial purposes without prior written permission from Dr. Wonder Clinic.
13. Personal Data and Privacy
Dr. Wonder Clinic processes personal data and health-related data in accordance with applicable personal data protection laws and regulations.
Information shared by patient candidates, including name, surname, phone number, email address, country, age, photographs, X-rays, medical history, treatment requests, and similar information, may be processed for the purposes of preliminary evaluation, appointment planning, quotation preparation, health tourism organization, communication, and fulfillment of legal obligations.
Further details regarding the processing of personal data are provided in the Dr. Wonder Clinic Privacy Policy and Personal Data Protection Notice.
14. Electronic Communication
By submitting a contact form, sending a WhatsApp message, contacting us by phone, email, or social media, the user acknowledges that Dr. Wonder Clinic may contact them regarding treatment requests, appointments, quotations, information, and organizational processes.
Commercial electronic communications shall be sent only where legally permitted or where the user’s consent has been obtained.
The user may change communication preferences or unsubscribe from commercial communications at any time.
15. Third-Party Links and Services
The website may contain links to third-party platforms such as social media platforms, payment service providers, map services, hotels, transfer companies, or other third-party websites.
Dr. Wonder Clinic is not responsible for the content, privacy policies, terms of service, or practices of third-party websites or service providers.
The user is responsible for reviewing the terms and policies of third-party platforms before using them.
16. Limitation of Liability
Dr. Wonder Clinic shall only be liable for direct damages caused by its own proven fault.
Dr. Wonder Clinic shall not be liable for indirect damages, loss of income, travel plan changes, flight cancellations, accommodation differences, loss of time, unmet aesthetic expectations, or failures caused by third-party service providers.
Liability arising from medical or dental procedures shall be evaluated within the responsibility of the authorized healthcare institution and healthcare professional performing the relevant procedure.
17. Force Majeure
Natural disasters, epidemics, pandemics, war, terrorism, strikes, government decisions, border closures, flight cancellations, infrastructure failures, power outages, internet interruptions, and similar events beyond the control of the parties shall be considered force majeure.
Dr. Wonder Clinic shall not be held responsible for the suspension, postponement, cancellation, or modification of services due to force majeure events.
18. Complaints and Requests
Users may submit requests, feedback, or complaints regarding the services through the following communication channels:
Email: [email protected]
Phone: +90 541 744 64 92
Address: Kartaltepe mah. Süvari cad. D1 Blok İç Kapı No:66 Küçükçekmece İSTANBUL 34295
Dr. Wonder Clinic shall make reasonable efforts to review submitted requests and respond within a reasonable period.
19. Changes to These Terms
Dr. Wonder Clinic reserves the right to modify these Terms of Service due to changes in legislation, updates in service scope, or operational requirements.
The updated Terms of Service shall become effective as of the date they are published on the website.
Continued use of the website or services after the publication of updated Terms shall mean that the user accepts the updated Terms.
20. Governing Law and Jurisdiction
These Terms of Service shall be governed by the laws of the Republic of Türkiye.
Any disputes arising from these Terms shall be subject to the jurisdiction of the competent courts and enforcement offices in Türkiye, unless otherwise required by mandatory applicable laws.
21. Effectiveness
These Terms of Service enter into force as of the date they are published on the website.
By using the website, submitting a form, or contacting Dr. Wonder Clinic through any communication channel, the user confirms that they have read, understood, and accepted these Terms of Service.